Terms & Conditions

1. Introduction and Scope

These Terms of Service ("Terms") govern your access to and use of Time Tracker (the "Service"), operated by Milestone Apps, trading as Time Tracker Software HQ ("we", "us", "our"), located at 177-A1, Gulberg 3, Lahore, Pakistan. The Service includes our web application at timetrackersoftwarehq.com, desktop applications (Windows, macOS, Linux), and mobile applications (iOS, Android).

By creating an account or using the Service, you agree to these Terms. If you are accepting these Terms on behalf of an employer or corporate entity, you represent and warrant that you have the legal authority to bind that organization.

2. Account Registration and Security

You must provide accurate and current registration information. You are strictly responsible for maintaining the confidentiality of your account credentials, including passwords and two-factor authentication codes, and for all activities that occur under your account. Accounts are strictly personal; sharing login credentials or recording time on behalf of another user is prohibited. Please notify us immediately at support@timetrackersoftwarehq.com if you suspect unauthorized access to your account.

3. Organizational Roles and Data Visibility

The Service is structured around "Organizations." User data is strictly segregated by Organization. Within an Organization, administrators and privileged users possess rights to view, create, edit, delete, restore, and export time entries, projects, task types, entry descriptions, and member activity history. If your account was provisioned or invited by an employer, your time data is visible to them. We are not a party to, nor responsible for, any employment or compensation disputes between you and your Organization.

4. Data Ownership and Intellectual Property

Your Data: You and your Organization retain all rights, title, and interest in the data you submit to the Service ("Your Data"). We claim no ownership over Your Data. You grant us a limited, worldwide, non-exclusive license to host, store, process, and transmit Your Data solely to provide, secure, and maintain the Service, and to comply with legal obligations. We do not sell Your Data or use it to train machine learning models.

Our Intellectual Property: We retain all rights, title, and interest in the Service, including its underlying software, interfaces, branding, and documentation.

5. Service Functionality and Limitations

Time Tracker strictly records time initiated and terminated by the user. The Service captures project details, task types, descriptions, start/end times, and manual corrections. The Service does not and will not capture screenshots, record screens, log keystrokes, access webcams or microphones, track geolocation, scan local files, or monitor application/website usage.

6. Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable labor, employment, or privacy laws.
• Falsify time records or record time on behalf of another individual.
• Attempt to gain unauthorized access to any account, Organization data, or internal system infrastructure.
• Interfere with, disrupt, overload, or exploit the Service, including bypassing rate limits or security controls.
• Reverse engineer, decompile, or copy the Service, except where expressly permitted by law.
• Resell, sublicense, or white-label the Service without explicit written authorization.
• Upload malicious code, malware, or prohibited content.
• Use the Service to harass, abuse, or discriminate against any individual.

Organizations are responsible for establishing a lawful basis for recording their members' time and providing appropriate notice to those members.

7. Desktop and Mobile Application Licenses

We grant you a personal, non-exclusive, non-transferable, revocable license to install and use our desktop applications (Windows, macOS, Linux) and mobile applications (iOS, Android) on devices you own or control, solely for the purpose of accessing the Service. These applications may cache unsent time entries locally on your device to enable offline functionality; you are strictly responsible for securing your devices against unauthorized local access. We actively support only the current official release versions of these applications; older iterations may lose compatibility or cease to function with the Service.

8. Early Access, Modifications, and Availability

The Service is currently in "Early Access." It is provided without service-level agreements (SLAs) regarding uptime, performance, or support response times. Features may be added, modified, or deprecated. If a material change significantly reduces core functionality, we will provide reasonable advance notice to Organization administrators and permit time for data export. We reserve the right to enforce reasonable usage limits on storage, API requests, and active seats.

9. Pricing and Fees

During the Early Access period, the Service is provided free of charge. The transition to paid tiers is governed by our Billing & Refund Policy. We reserve the right to introduce paid plans in the future with prior notice.

10. Suspension and Termination

You may terminate your account at any time via your profile settings, subject to your Organization’s internal policies. We reserve the right to suspend or terminate accounts or Organizations that violate these Terms, pose a legal/security risk, or remain dormant for extended periods. Where feasible, we will provide prior notice and an opportunity to cure the breach. Upon termination, Your Data will be deleted or anonymized in accordance with our Privacy Policy. Clauses concerning intellectual property, liability limitations, indemnification, and governing law survive termination.

11. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or perfectly secure, nor do we warrant that the time records generated are legally sufficient for payroll, billing, or regulatory compliance.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business goodwill. Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of the amounts paid by you to us in the twelve (12) months preceding the claim, or $100 USD.

13. Indemnification

You agree to indemnify and hold harmless Milestone Apps against any claims, damages, losses, and legal fees arising from your use of the Service, your breach of these Terms, Your Data, or any violation of third-party rights or applicable laws.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Pakistan. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan, without prejudice to any mandatory consumer protection rights applicable in your jurisdiction of residence.

15. Modifications to Terms

We reserve the right to modify these Terms. Material changes will be communicated via email or in-app notification prior to taking effect. Continued use of the Service constitutes acceptance of the revised Terms.

1. Early Access Period

Time Tracker is currently in an Early Access phase and is provided completely free of charge. All features and seat allocations are currently complimentary. We do not require credit card information during this phase, and therefore, no refunds are applicable.

2. Transition to Paid Subscriptions

We will provide a minimum of thirty (30) days' written notice (via email and in-app notification) to Organization administrators prior to the introduction of mandatory paid plans. Accounts will not be auto-enrolled into paid tiers. An authorized administrator must actively select a plan and input payment details. Organizations that do not select a paid plan by the deadline will be transitioned to a free tier (if available) or restricted to read-only access to allow for data export.

3. Subscription and Billing Mechanics

Once paid plans are instituted, subscriptions will be billed in advance on a monthly or annual basis, corresponding to the selected seat count. Subscriptions auto-renew at the end of each billing cycle unless cancelled. Prices are exclusive of applicable taxes (VAT, GST, Sales Tax), which will be calculated and added at checkout. All payments are processed securely via an external PCI-compliant payment gateway; we do not store full credit card details on our servers.

4. Cancellations

Administrators may cancel their Organization's subscription at any time via the billing settings panel. Cancellations take effect at the conclusion of the current paid billing cycle. You will retain full platform access until that date, and no further renewal charges will be applied. Data is not immediately deleted upon cancellation; refer to our Terms of Service for data retention timelines.

5. Refund Eligibility

Refunds will be issued to the original payment method exclusively under the following circumstances:

• Duplicate or Erroneous Charges: You were billed multiple times for the same period, billed after a valid cancellation, or billed an incorrect amount due to a system error.
• Unfulfilled Orders: You were charged for seats or features that were not provisioned.
• Service Outages: The Service experienced prolonged, severe downtime due to our fault, in which case a prorated refund or credit will be applied.
• Statutory Rights: You reside in a jurisdiction mandating a refund window (e.g., EU/UK consumers possess a 14-day right of withdrawal, adjusted proportionally if you utilized the Service during that window).

6. Non-Refundable Scenarios

Outside of the exceptions listed in Section 5, subscription fees are non-refundable. We do not issue prorated refunds for:

• Partial usage of a billing period.
• Seats removed in the middle of a billing cycle (removals take effect at the next renewal).
• Mid-cycle plan downgrades.
• Accounts terminated or suspended due to violations of our Terms of Service.
• Annual plans cancelled mid-year (access will remain active until the end of the paid year).

7. Failed Payments and Price Adjustments

If a payment fails, we will notify administrators and automatically retry the charge. If the balance remains unpaid after 7 days, the account will be restricted to read-only access. Continued non-payment for an additional 14 days may result in account suspension. We reserve the right to adjust subscription pricing. Active subscriptions will maintain their current rate until the next renewal period. We will provide a minimum of thirty (30) days' notice prior to applying a price increase to your next renewal.

8. Refund Requests and Disputes

To request an eligible refund, email support@timetrackersoftwarehq.com from the administrator email on file, including the Organization name and transaction details. We review requests within 5 business days. Approved refunds are processed within 10 business days, though bank processing times may vary. If you recognize an unauthorized or erroneous charge, we request that you contact our support team to resolve the issue directly before initiating a chargeback. Accounts with open, unresolved chargebacks may be temporarily suspended pending resolution of the dispute.